At PDSI we take pride in providing reliable and friendly customer service to our clients. We believe our business is about knowing the people you serve, and the personal relationship between the owner of PDSI and the tow service provider. Whether you need to step out of the office for an hour, or you're going on a week-long vacation, we're ready and able to handle all of your needs, ensuring that your vehicle's stay rolling and that your clients and customers are looked after.
As a company, PDSI is large enough to provide efficiencies of scale and small enough to be able to custom-tailor the services offered to each contractor. PDSI’s extensive experience working with tow companies enhances its ability to effectively manage the range of situations that arise.
Founded by Dave Emmons in 1993, PDSI has brought improved efficiency, cost-savings, and increased capability to organizations throughout the nation, with it's People-First approach to dispatch services.
Our roots began with the towing industry, and we quickly established a solid reputation as the national leader in tow dispatch.
Today, under the leadership of Mr. Emmons daughter, Angela Emmons, we provide services to a diverse clientele list, including
-Monitored and Recorded Phone System
-Training programs for employees and well defined operating policies and procedures
-24 hour owner coverage
-Detailed reporting systems
-Experience dealing with all types of calls - police, retail, insurance, heavy recovery and service, etc.
-Extensive knowledge of the towing and roadside industry
-Contingency plan for power outages
-Computer mapping programs
-Work order management software to document every request
-Experienced in tow industry software
-Weekend and Holiday Coverage
With over 35 years of experience in the tow industry, Dave has been involved in every aspect of the business, including tow dispatch manager, company manager and owner for the past 20 years. His prior experience as a paramedic and 911 dispatcher gives him a unique perspective on the importance of immediate & accurate communication and service.
David works with emergency responders across all disciplines in Washington, as a certified TIM instructor through the NHTSA; training safe and effective traffic incident clearance techniques.
David is an active member of the TRAA, Washington Tow Truck Association, Association of APCO International, NENA and various Washington TIM Coalition’s.
Angela Emmons is the 2nd generation owner of PDSI. With 15 years experience working with tow companies and PSAPS across the country, Angela has a unique viewpoint on the issues and pressures facing first responders, including tow operators.
Angela works with emergency responders across all disciplines in Oregon, as a certified TIM instructor through the NHTSA; training safe and effective traffic incident clearance techniques.
Angela is an active member of the TRAA, Oregon Tow Truck Association, Association of APCO International, NENA and the International Public Safety Association and various Oregon TIM Coalition’s.